Betting should be entertainment — something you do for fun, with money you can afford. At 99ba, we take our duty of care seriously. Whether you are in Karachi, Lahore, or anywhere across Pakistan, our responsible gaming tools are built to keep your experience safe, controlled, and enjoyable at every session.
⚠️ Gambling involves financial risk. Never bet more than you can comfortably afford to lose. If gambling stops being fun, stop playing and reach out to our support team immediately.
We have built our responsible gaming programme around six core principles. Every tool, every policy, and every support resource on 99ba flows from these commitments to our Pakistani players.
99ba strictly enforces a minimum age of 21 years for all registered players. Every account goes through a mandatory KYC check before any deposit or withdrawal is processed. If we have reason to believe a user is underage, the account is immediately suspended pending full document verification. We rely on CNIC and passport checks to confirm age with absolute certainty.
Set daily, weekly, or monthly deposit limits directly from your account settings. Once a limit is active, it takes effect immediately — and any request to increase a limit is subject to a mandatory 48-hour cooling-off period before it takes effect. Loss limits work the same way, giving you a hard ceiling on how much you can lose in any given timeframe. These are your money, your rules.
Long uninterrupted gaming sessions can affect judgement and lead to chasing losses. 99ba allows you to set a maximum session duration — when your time is up, you receive a clear on-screen alert and are logged out automatically if you do not act. Reality checks can also be enabled to display how long you have been playing and your net result at regular intervals throughout your session.
If you feel that gambling is no longer in your best interest, you can self-exclude from 99ba for a defined period — 1 month, 3 months, 6 months, 12 months — or permanently. During a self-exclusion period, you will not be able to log in, and all promotional communications will be suspended. Permanent self-exclusion cannot be reversed under any circumstances. Your wellbeing always comes before our revenue.
Not ready for full self-exclusion but need a short break? A cool-off period temporarily suspends your account for 24 hours, 7 days, or 30 days. Unlike self-exclusion, a cool-off period can be reversed by contacting our support team after the period has ended — but only after the full duration has elapsed. Taking a break is a sign of strength, not weakness.
Our responsible gaming support team is available around the clock via live chat. If you or someone close to you is showing signs of problem gambling, our agents are trained to listen without judgement and guide you towards the right tools or professional resources. We maintain active relationships with internationally recognised responsible gaming organisations and can provide referrals on request.
Activating self-exclusion takes less than two minutes. Here is exactly how to do it from your 99ba account — no need to contact support unless you prefer to.
Visit 99ba.im and log in using your registered email address and password. Make sure you are on a secure, private connection before proceeding.
Click on your profile icon in the top right corner and select "Account Settings" from the dropdown menu. Navigate to the "Responsible Gaming" tab.
Select your preferred exclusion duration — 1 month, 3 months, 6 months, 12 months, or permanent. Read the on-screen summary carefully before confirming.
Click "Confirm Self-Exclusion". Your account is locked immediately. You will receive a confirmation email and all marketing from 99ba will stop within 24 hours.
If you are unable to log in to activate self-exclusion, contact our support team via live chat on the 99ba homepage — they can activate a self-exclusion on your behalf immediately, 24 hours a day, 7 days a week. You do not need to provide a reason; your request will be actioned without question.
Every limit below can be set or adjusted from your account settings. Reductions take effect immediately; increases require a mandatory 48-hour waiting period.
Honest self-reflection is the first step to staying in control. The questions on the right are used internationally to identify early signs of problem gambling. There are no right or wrong answers — only honest ones.
If you answered "yes" to one or more of these questions, it does not mean you have a problem — but it is worth paying attention. Responsible gaming at 99ba means we encourage every player, whether you are betting Rs 200 or Rs 20,000 a month, to check in with themselves regularly.
The pattern of problem gambling in Pakistan often starts gradually — missing one social event to bet, recovering losses to feel better, keeping the amount hidden from family. Recognising the pattern early is what makes the difference. Our support team in 99ba is trained specifically for this.
If you feel you need to speak to someone outside of 99ba, we strongly encourage reaching out to internationally recognised bodies such as Gamblers Anonymous or GamCare, both of which offer free, confidential support resources online.
Have you ever spent more money on gambling than you originally intended to?
Have you ever borrowed money or sold something to fund your gambling?
Do you find yourself thinking about gambling when you are doing other activities?
Have you ever tried to win back losses by placing more bets immediately after a losing session?
Have you kept the extent of your gambling hidden from family members or close friends?
Has gambling ever negatively affected your work, studies, or personal relationships?
Do you feel irritable or restless when you try to reduce or stop gambling?
Responsible gaming at 99ba is not just a page on the website — it is woven into how the platform operates day to day. Our risk and compliance team actively monitors account behaviour for patterns that may suggest a player is struggling. These include sudden increases in deposit frequency, repeated top-ups immediately after losses, and unusually long uninterrupted gaming sessions.
When a potential concern is flagged, a trained member of our responsible gaming team will proactively reach out to the player via live chat or email — not to restrict them, but to check in and offer support. In some cases, where the concern is serious, 99ba reserves the right to apply a temporary limit or cooling-off period to an account without the player's request, in line with our duty-of-care obligations under international gaming standards.
All player data used in our responsible gaming monitoring is handled in strict accordance with our Privacy Policy. Your data is never shared with third parties for commercial purposes.
99ba operates under international gaming regulations that require us to uphold responsible gaming standards as a condition of our operating licence. Our responsible gaming framework is reviewed and updated at least annually to reflect best practices in the industry.
The 99ba platform is exclusively for adults aged 21 years and above. We take this obligation extremely seriously. Every registration on 99ba triggers a mandatory KYC review that includes date-of-birth verification against a government-issued identity document — CNIC, passport, or driver's licence.
For families in Pakistan concerned about a younger family member attempting to access gambling platforms, we strongly recommend using parental control software on shared devices. Tools such as Net Nanny, Qustodio, and built-in parental controls in Android and iOS can help restrict access to gambling websites for minors.
If you suspect that a minor has registered on 99ba using falsified documents, please contact our support team via live chat immediately. We will investigate and take appropriate action without delay, including account suspension and full refund of any funds deposited by an underage user.
99ba also maintains a strict policy of never marketing our services to individuals who have self-excluded or who we have reason to believe may be vulnerable. Our marketing team is trained to apply responsible gaming filters before any promotional campaign is launched.
🔞 99ba is strictly a 21+ platform. Registering with false age information is a violation of our Terms & Conditions and may result in permanent account closure and forfeiture of all balances. See our Terms & Conditions for full details.
Cricket odds, live casino, slots, and crash games — all in one place, built for Pakistani players. Set your limits today and enjoy the platform on your own terms.
🔞 21+ only | Gambling involves financial risk | Play within your means